Nonprofit

  • Fast Five Q&A: Jill Goddard, APR, Director of Public Relations and Social Media at Boston Ballet

    Jill Goddard serves as the Director of Public Relations and Social Media at Boston Ballet. With over ten years of experience in public relations, communications and non-profit development, her work has centered on mission-based organizations primarily in the non-profit sector including Covenant House International, Oxfam America, and the Unitarian Universalist Association. She holds a M.A. in Global Marketing Communications and Advertising from Emerson College and a B.A. in Political Science and Journalism from the University of Massachusetts, Amherst.

    PRSA Boston recently sat down with Jill to learn more about her career and why she decided to join the Boston Ballet.

    Q: How did you get involved with Boston Ballet?

    A: I have always been a fan and admirer of the talent and artistry of Boston Ballet and an arts enthusiast in general. My former colleague and friend, who serves as the director of individual giving for Boston Ballet, told me about the open position and asked if I was interested in being considered. It was helpful to have someone who I knew and trusted at the organization speak so highly of the vision and people behind Boston Ballet—I couldn’t wait to join the team!

    Q: Do you have a favorite campaign/program you’ve run for Boston Ballet (or a previous company), and what were the results?

    A: I’ve been fortunate to work for organizations close to my heart and campaigns that make a difference in peoples’ lives so it is hard to choose a favorite. Most recently, we finished 44 performances of The Nutcracker, a New England treasure and tradition. We did a lot of advanced press and promotions including having the Nutcracker Bear zipline on the Rose Kennedy Greenway to promote tickets going on sale. The video generated great engagement on our social media channels, was covered by The Boston Globe, Patriot Ledger, NBC Boston, NECN, and Dance Magazine, and helped generate awareness and sales. Later, we did a social media campaign where the mice from The Nutcracker escaped the Boston Opera House and went sightseeing around Boston. It was wonderful to collaborate with other iconic Boston attractions like the Museum of Fine Arts and the Boston Tea Party Ships—and see people’s reactions to these mice walking down the streets of Boston.

    At Boston Ballet, I really enjoy that all of its programs have so many fascinating angles and stories to tell. I love to deep dive into the research, find creative ways to engage with audiences of all ages, and help people enrich their own understanding and experience of ballet, its history, and the people behind it.

    Q: It looks like you have worked with other non-profits and associations, how important is PR to their overall strategies?

    A: Whether a non-profit organization recognizes it or not, public relations is essential to their success. To  inspire generosity, mobilize people and make positive change, you must have public awareness, support and engagement. Fortunately, I think more and more organizations are recognizing this and making the necessary investments in bandwidth and budget to incorporate public relations as an intentional management function which will support strategic goals.

    Q: What advice do you have for others who are interested in a PR career in the arts?

    A: Artist, dancer and choreographer Martha Graham said, “Great dancers are not great because of their technique, they are great because of their passion.” The same is true for public relation professionals and that is so important to remember if you want a career in the arts. In addition to best practices and the fundamentals of public relations, bring your passion, creativity, and imagination to the work and you will have great success.

    Q: How has being a PRSA member impacted your career?

    A: There are many ways that being a PRSA member has enriched my career. Often times in a non-profit environment, you are part of a small team or might be the only public relations professional in the entire organization. Being a PRSA member expanded my network of brilliant brains to pick when I have a PR-related issue at work. It also helps me keep up-to-date on the latest trends and technologies in public relations and social media through on-demand webinars, in-person workshops, and articles which I am able to immediately apply to my work.

    I recently finished the APR accreditation process which allowed me to take a step back from the day to day of public relations and look at the broader systems, theories, and techniques behind the craft. As a life-long learner, I’m grateful that PRSA offers these unique and invaluable opportunities. I look forward to all that PRSA continues to offer and all I can offer PRSA in return.

    About Fast 5

    This is a feature of PRSA Boston’s Hot Topics blog page. The expert subject is someone who is clearly in demand, on the go, and nailing them down for a conversation is about as easy as … winning Powerball at $1.5 billion! But we know leaders like to share, so check back for insights, wisdom, author’s books about to hit the stands and other valuable tips. @prsaboston #prsabos

    Do YOU have a candidate for a FAST 5 interview? Email: Joshua Milne at josh@joshuamilnepr.com and pitch your subject expert!

    Disclaimer: The views and opinions expressed in this article are those of the author or the individual being interviewed and do not necessarily reflect the official policy or position of PRSA Boston, PRSA National, staff or  board of directors of either organization. 
  • The Interview: GE’s CCO Deirdre Latour Chats About GE’s Corporate Culture, the Presidential Campaign Aftermath for Journalism and Why She’s a Closet Bruins Fan

    For seventeen months, Deirdre Latour (@deirdrelatour) has been the lead communications strategist rolling out one of the biggest US business stories of 2016: the corporate headquarters move of Fortune Global 25 company GE (NYSE:GE) to Boston’s burgeoning Seaport District. On Wednesday, November 9th, she will, for the first time, share that story directly, as keynote of PRSA Boston’s C-Suite Conversation with Deirdre Latour at The NonProfit Center of Boston, just one block from South Station.

    In anticipation of her presentation, we wanted to know why she thinks GE’s move to Boston will be good for the company as well as our region. PRSA Boston President Loring Barnes catches up with GE’s busy global communications leader:

    LB: You’re a College of the Holy Cross alumna, so welcome ‘back’ to Boston. I’m going to jump right in: What are GE’s goals for being a leader in the Greater Boston community?

    DL: We really want to become integrated within all facets of the community and before too long, be known as an important value-add neighbor. The fact that the GE Foundation is headquartered in Boston gives us a solid anchor from which to build out our philanthropic investments in STEM education for local public schools and to support innovative responses to urgent public health challenges. We just announced our latest foundation grant to fund opioid addiction response resources at Boston Medical Center within a $15 million dollar healthcare pledge overall (Boston Globe, Metro, Oct. 10, 2016). Through our actions, we want to convey that GE is here to make positive contributions to Greater Boston, in part through investments in innovation to drive solutions.

    LB: GE’s corporate communications is located in NYC, Boston and Washington, DC. You’ll be speaking to an audience of public relations professionals. Are you hiring?

    DL: We really are in good shape. We run lean and mean and of course with the use of technology where we located is less important than the capabilities and connectivity that we provide. GE is in 180 countries, and this is the communications team that got us here so we really didn’t have a need to rebuild it. Of course, I always love to meet new talent!

    LB: You will be speaking the night following what feels like an interminable and bruising presidential election. What will US journalism look like as we head into 2017, and in your view how will this be reshaped by this electoral process?

    DL: It’s really a shame, but journalists have been denigrated and even traumatized throughout this campaign. In too many cases, reporters have become the story. While video, audio and digital content will continue to be king for PR and media alike, I think the journalism landscape will look very different coming out of this election. It will be interesting to see how some of the big networks are reshaped.

    LB: What is the biggest misconception of GE in your view?

    DL: I think any organization of our size – we employ 330,000 employees across 180 countries – gets saddled with the label ‘big business’ meaning large, inefficient or monolithic. But what is big business really? It’s the people who believe in innovation to make our world a better place. 125,000 of our employees are here in the US. This workforce brings diverse perspectives, education and ideas to a singular mission of driving change. GE offers an environment of urgency for bright minds; these are people who are drawn by the energy of innovation and who are determined to make a difference.

    LB: Do you think GE’s personality will change with its move to Boston, and if so, how?

    DL: It already has, and definitely for the better. Whenever you change your physical surroundings, the process of relocating requires that you shed excess material things and you think fresh about what you want to do differently. For GE, I think we consciously didn’t transport any sediment of bureaucracy that likely built up over time simply from years of being in one place with a consistent operational routine. Any move is disruptive, but that’s proven to be good for us. It’s exciting to be reinventing what a corporate headquarters looks and feels like. Our CEO (Jeffrey Immelt) is working in a very visible, centrally located office. He likes it as do our employees. For anyone with the ability to compare, they would have to say that the GE in Boston feels faster, leaner and more engaging. Our new Fort Point neighborhood, with so much building going on around us, truly fits the sense of transformation that is happening within our company.

    LB: Let’s talk about your career journey a bit. PRSA Boston will be your first speaking opportunity in the city, and to other public relations practitioners since this big news and GE’s subsequent arrival. You’ve had a meteoric rise from your early days on the agency side (Porter Novelli, then Edelman). How would you appraise your career path?

    DL: Yes, I never thought I would be as senior in my professional role as I am. I came into GE not knowing how little I knew, but I was fortunate that this company incubates learning and gives every employee the opportunity to reach and grow. While I benefited from that, I really never had a master plan to advance my career. I just worked hard in the moment and the rest happened as a result.

    LB: What would you tell your 21-year old self about how to shape a successful and fulfilling public relations career? Is there an insight or lesson you wish you knew then that you want to share now?

    DL: I would say, be kinder to people. Assume that people are coming from the best place and that they have their own context for how they approach problem-solving or work in general. Things don’t have to be done your way to get accomplished.

    LB: By virtue of directing a global communications function, you have a 24/7 job. What do you enjoy outside of work to recharge or take a break?

    DL: I think everyone needs boundaries to protect personal time. I have a great team that helps me to accomplish this so that I can be present with my family. When I’m not traveling, reading for work or otherwise busy with my kids, I’ll turn on HGTV. I love interior design, home décor, photos of architecture and fashion and anything having to do with the arts. Where I’m in New York, I love Broadway! I’m a huge ‘Hamilton’ fan.

    LB: Important questions to wrap this up. Yankees or Red Sox? Has the GE move influenced your pro sports allegiances?

    DL: Oh I’m definitely loyal to Red Sox from my days back at Holy Cross. I watched David Ortiz’s last game and I was sad. He’s really been such a beacon, not only for baseball but also as a humanitarian. We’re going to miss him. I probably shouldn’t mention this but by marriage, we watch a lot of the Ottawa Senators because my husband is originally from Canada.

    LB: We won’t tell the Bruins. One more chance: Starbucks or Dunkin?

    DL: Starbucks. Remember, I’ve been in New York for twenty years.

    LB: Thank you for your time, Deirdre. We’re looking forward to hearing more about your vision for GE, some of the insights you’ve gained as a communications professional that inform your work today, and to offering this opportunity for more people to meet you and your PR team.

    DL: We’re looking forward to it.

    Early Bird Registration to the November 9th Program can be found HERE (payment via Eventbrite).

     

     – About Deirdre Latour, Chief Communications Officer, GE

    GE's Deirdre Latour

    Ms. Latour leads the company’s global communications functions, shaping the company’s culture and supports its business growth worldwide. She has worked for GE for over twelve years, having made the shift from respected PR firm Edelman. She is an alumna of College of the Holy Cross and member of the Arthur W. Page Society, a community of senior and chief communications officers, PR agency CEOs and academics. (@deirdrelatour)

     

     

  • Who Ignited Cause Communications? Carol Cone, That’s Who. And She’s @ PRXNE16!

    PRXNE Keynote Speaker Carol Cone does more than CSR. She holds an impressive record of show jumping accomplishments.

    If your PR efforts include getting any organization to think beyond its boundaries by bettering society, odds are you applying the tools and cause marketing ideology that were pioneered by trailblazer and serial entrepreneur, Carol Cone. Long before terms like CSR, cause branding, corporate citizenship, sustainability or social purpose were adopted as business vocabulary, Carol created and claimed a new position within the C-suites of Fortune 500 companies, awakening them to the compelling business outcomes of engaging with society to leverage their reach and resources to do something purposeful with their influence. Where that vision has taken her, and savvy business leaders and marketers of all stripes, will be the subject of her PRXNE16 keynote on Monday, June 13th when Carol Cone comes back to where it all began, Boston.

    Loring Barnes, APR, PRSA Boston Chapter President and an early alumna of Cone, Inc., caught up with her former boss on topics ranging from authenticity to what it means to be competitive for this special expanded installment of Fast 5+5.

    Carol ConeSo Carol, you’re coming home to Boston. What are your thoughts on how Boston looks today?

    CC: When I founded Cone in 1980, Route 128 was known as “America’s Technology Highway”, with Boston home to important corporate brands –­ John Hancock, Gillette, Sheraton, Polaroid, BankBoston, Digital Equipment and Reebok – that gave this region a unique center of innovation, power and corporate leadership. Today, there is a differing type of innovation largely centered in healthcare, bio and medtech, underpinned by the regions expansive educational foundation of our universities.

    Q: You’ve been called ‘the mother of cause marketing.’ Is that a big mantel to carry?

    CC: To the extent this associates me with authentically linking the power of companies and brands with social issues, I’ve come to accept this as a succinct explanation of a complex and very exciting new business strategy. If every CEO or Executive Director understood how to harness social transparency and the interconnectedness of people and social purpose, their corporations and NGOs wouldn’t need an expert to bring big ideas and diverse partners to make this happen. It’s fulfilling professional vocation that has been exciting to nurture over time. Actually, it is my personal purpose that I was fortunate to discover very early in my career.

    Q: Are Millennials the torchbearers for advancing purposeful corporate social engagement?

    CC: Their generational imprint is an asset to a company or nonprofit that is looking to grow its visibility and impact. Millennials are teaching organizations that committed employees want to bring their ‘whole’ selves to work, contributing to missions that are compatible with their personal values and sense of purpose. They don’t want to bifurcate their convictions, rather they view their jobs as another channel through which they can achieve meaningful social impact. The challenge is for the employer to understand how to leverage that compassion as it inspires younger stewards of change to support the goals of their employers at the same time.

    Q: What is your worst PR or marketing experience and what did you learn from it?  

    CC: The phone call from my office started this way: “At least no one died!”  It was Thanksgiving weekend and that opening certainly got my attention. We were conducting a promotional tour for Smirnoff Vodka providing a real-time concert via a highly accomplished pianist, formally dressed in tails, sitting on an elegantly decorated flatbed truck, touring the city. Key to the decor was a 15’ high Smirnoff bottle illuminated with tiny glowing lights. What we didn’t know was that the display’s creator did not use inflammable plastic. The giant bottle, after an hour or so, burst into flames causing the pianist to leap off the flatbed. Thankfully no one was hurt, but the news coverage was not exactly what we planned. Lesson learned:  make sure you have lots of insurance coverage and plan, plan, plan for all eventualities.

    Q: OK, so what was your best experience and how did that inform your work going forward?

    CC: The creation of the Rockport Fitness Walking movement, that brought fitness walking to America as the next means of credible and accessible exercise. It also elevated Rockport to become a beloved national brand, growing them from an unknown $20 million company to over $150 million in 5 years. The second has been inspiring PNC Financial to embrace early childhood education as their core social purpose, committing $350 million over 20 years helping children to be socially, emotionally and intellectually ready for Kindergarten. We coaxed PNC to partner with the National Head Start Association (obvious) and Sesame Street (not so obvious). They have reached millions of children and families and have helped launch a national movement for early childhood education. Lesson learned for both: do your homework; find the next emerging social purpose and link amazing partners with a long-term commitment.

    Q: How would you describe yourself in one word?

    CC: Passionate!

    Q: You’re at a point where you can write books and relax. What is it that you still want to accomplish with Carol Cone ON PURPOSE, your next entrepreneurial venture?

    CC: When we’ve cured every social malady or inequity, I guess we can fold up our tent, but one only need to look at crushing world health and education needs, environmental abuses, and social stigmas to see the demand for change in our world society. Big ideas need expert accelerators to bring them to life, and that’s where our Purpose Collaborative steps in. I am so excited that in less than a year, we have grown to 32 members, representing more than 300 experts in purpose, from culture enhancement to comprehensive program development and execution to virtual reality for social impact. I am humbled by the community we have created, the smarts and passions of my “partners” and the challenges we are addressing.

    We find that while executives want to do more, they often concede that bandwidth limits how their organizations externalize ethics and trust. This is the new way of doing business, and its only growing. As long as there exists a need to upscale bold ideas with organizations that are willing to anchor them at the center of organizational and brand strategy our work is not done. Companies that get it – like Unilever, Microsoft, CVS, PNC and Starbucks ­– show the upside of adopting societal engagement at their core and learn that integration of their core competencies with society provides magical impacts well beyond their initial plan.

    Q: The reality of virtual communication reshapes how employees and customers learn and interact. What are your thoughts on the best of technology vs. in-person learning?

    CC: Technology allows almost unlimited access to information, from short form to long, from print to videos. The challenge is not getting overwhelmed, yet staying curious and looking for obvious — for learning — and not so obvious, such as connections for ideation. In-person learning has a wonderful aspect too, especially if teams come together with a shared purpose to solve a challenge and some ground rules as to how they interact. I really like both.

    Q: I will never forget our first phone interview: were keenly interested in how I defined being ‘competitive’ outside of the office. I later learned that you had arguably a dual career as a competitive equestrian. It’s hard to term your impressive record of show jumping accomplishment a ‘hobby,’ but how does this competitiveness indicator predict the profile of someone who will excel as a cause communications specialist?

    CC: The DNA of any innovator requires habits that hone knowledge and grow your confidence outside of business hours. Competitive horse jumping, as one example, takes inordinate discipline, off-hours commitment for work and travel, and a selfless willingness to roll up one’s sleeves for the most unceremonious tasks, such as cleaning horse stalls. The performance aspect emerges as minutes from years of training, learning and being coached. There are personality parallels of a competitive person that informs the focus of anyone who sees their PR career as one of transforming our world. Carol Cone ON PURPOSE is being built with collaborators who live this truth of social activism: you have to make it happen, with resilience, persistence, and active collaboration. Being competitive – meaning never giving up and learning, learning, learning and giving of oneself is a perceptible core belief system that is evident in how someone spends their personal time and influence others to do good works.

    Q: When you finish your presentation at PRXNE16, how do you anticipate the audience will think and feel about who they are, what they do and how they do it?

    CC: I hope they will be inspired, and have an elevated understanding of the role of social purpose in business today and how they can bring their values, passion and smarts into this new way of working for personal, business and societal impact. Doing well and doing good can be profound! You just need to be authentic, do your homework, not give up and look for the ‘gems’ to ignite for amazing outcomes.

    Carol offers this list of inspiring and must reads for CSR best practices: Download CCOP Cause Resource List  HERE.

    About Carol Cone, Founder + CEO, Carol Cone ON PURPOSE
    Twitter: @carolcone Web: http://www.purposecollaborative.com

    Carol Cone is CEO of Carol Cone ON PURPOSE (CCOP), a 21st-century consultancy whose mission is to move social purpose to the center of business and brand strategy. At the core of CCOP is The Purpose Collaborative, a collective of over 30 agencies, boutiques and individuals, with deep purpose, CSR and sustainability capabilities from strategy to execution.

    For over 25 years, Carol has embraced a commitment to building lasting partnerships between companies, brands and social issues for deep business and societal impact. Her groundbreaking work includes Avon Breast Cancer Crusade, Reebok Human Rights Awards, American Heart Go Red for Women, American Lung Association Lung Force, PNC Grow Up Great, Microsoft YouthSpark and The Vaseline Healing Project.

    She is also a recognized thought leader in social purpose, having conducted the world’s first research, then dozens of studies with business executives, citizens, employees and nonprofits to gain critical insights to inspire organizations to engage with society as being a wise business strategy.  She is a sought-after speaker and media expert, sharing her insights on purpose branding, corporate citizenship, sustainability and CSR.

    Carol served as the founder, CEO and Chairman of Cone, Inc. from 1980-2010. In 2007, PR Week called her “arguably the most powerful and visible figure in the world of Cause Branding.”

    In 2009, she was one of two US judges for the first PR Lions Awards at the Cannes Festival of Creativity. Her first book, Breakthrough Nonprofit Branding was published in 2010. Overall, Cone’s signature cause programs have raised more than $2 billion for various social issues. www.purposecollaborative.com

    About Loring Barnes, APR, Chief Communications Officer, Clarity
    President, PRSA Boston + PRXNE16 Conference Co-Chair
    Twitter: @claritynews + @loringbarnes  Web:  www.claritygroup.com

    Anyone who caught World Cup fever in ’94 or rode transit to Boston’s first Tall Ships knows Loring’s capacity for creating and executing big ideas, in part by uniting new partners, a core premise of cause communications. These programs earned nods by the USOOC and changed the culture of a behemoth government bureaucracy, the Massachusetts Bay Transportation Authority (MBTA).

    Cone, Inc. was among Loring’s earliest and most influential agency posts that included the eventual Omnicom sibling agency Copithorne + Bellows among others in TX and PA. She founded Clarity in 2001 as a reputation and brand-building consultancy in order to be closer to the action as a C-client advisor. Clarity’s transformation of the CDC’s National HIV Testing Day campaign to become the Federal agency’s most impactful and praised at the United Nations by the White House stands out on a career highlight reel that includes: professionally recognized launches, mature brand reinvigorations, partnerships and effective crisis counsel alongside law enforcement agencies of all jurisdictions. The UMass Amherst ‘Alumna to Watch’ is passionate about dog rescue among a variety of board and volunteer commitments she keeps in play.

    PRXNE16 Speakers, Directions + Registration: HERE  Hosted by: @prsaboston with @prsane

    Follow PRXNE16 News: #PRXNE