• Fast 5: Five Things to Know about Social Media and Crisis Communications

    Elaine Driscoll, Massachusetts Gaming Commission @ElaineDriscoll  @MassGamingComm   The words “community policing” typically conjure up images of police officers walking…

  • Fast Five: Tweeting from the Train

    Lauren Armstrong has been a Public Information Officer at the Massachusetts Bay Transportation Authority since June 2014. A passion for…

  • crisis communication

    Get in Front of Your Stakeholders During a Crisis

    When a crisis hits your organization, with whom do you communicate? How? When? Being proactive with your audiences, before an…