Strategies for Mediating Workplace Confrontations

The ability to manage conflict is a highly sought-after quality in leaders. It also has a significant impact upon organizations whose leaders possess it. In this session, you’ll gain an understanding of the difference between criticism and constructive feedback, and how conflict can be both positive and damaging to an organization. You’ll also:

• Improve your ability to communicate during a conflict with an understanding of the six critical elements required to maintain emotional control.
• Find out how to give constructive feedback to help maximize employee engagement.
• Learn how to more efficiently mediate discussions between others.
• Discover a three-step assertive conversation model for confronting others in a positive, productive way.

During this webinar, you will learn from:

M.J. Clark, APR, senior leadership consultant, Integrated Leadership Systems

To register, visit www.prsa.org.